Frequently Asked Questions
1. How do I admit a resident? How do I transfer a resident to the hospital? How do I discharge a resident?
You can admit, transfer, discharge or apply a room change to a resident by using the Quick ADT link under Clinical Tab or Admin Tab. You can also do admit, transfer, discharge or apply a room change to a resident by clicking on the adt link next to the resident’s name. (See ADT Cheat sheet for additional directions)
2. How do I put a physician’s order for a resident into the system?
See Course Deck – Orders under cheat sheets.
How do I change an existing order for a resident in the system?
Under the resident’s orders tab you can discontinue an order, by clicking on the d/c link next to the order. You can update an order (short cut to discontinue an order and save a new order) by clicking the update link. See Course Deck-Orders under cheat sheets.
3. Can I still proceed with an order if there is a message that states that the resident has an allergy to the medication or there is a drug interaction? Yes, but you will be prompted to write a progress note. In that progress note you will be able to write that you discussed this interaction with the doctor and the doctor still wants to order it. Once you have saved this progress note, you can proceed to acknowledging and saving the order to the resident’s profile.
4. Who do I contact if I have a problem with the wifi (internet) connection? Any problems with the computer functions or internet connection should be addressed to HOCS (Herb Olitsky Computer System) at (718) 377-0922
5. Who do I contact if I have a problem with the functions of the software in PCC ( ex . I can’t open a care plan). Any problems with the software functions of PCC should be addressed to the Grand Healthcare System Electronic Health Records support department.
1. SUPPORT TICKET: LOG IN A SUPPORT TICKET VIA THE HOME PAGE>EXTERNAL LINKS>SUPPORT SITE>NEW TICKET. BE SURE TO INCLUDE YOUR FACILITY NAME AND CONTACT INFORMATION!
2. FOR URGENT MATTERS REGARDING POINTCLICKCARE DURING BUSINESS HOURS (MONDAY-FRIDAY 9AM TO 5PM) CALL: 718 215 6000 ext226. PLEASE LEAVE A DETAILED MESSAGE IF NO ONE PICKS UP.
3. FOR SUPPORT OFF HOURS ONLY, MONDAY TO FRIDAY 5PM TO 9AM, SATURDAYS, SUNDAYS, HOLIDAYS PLEASE PUT IN A SUPPORT TICKET
6. Who do I contact if I have broken or non - working equipment (ex. printer is physically broken) related to the computer? All hardware equipment that is damaged must be reported to the facilities administration.
7. Who do I contact to enter in a new employee? Who do I contact to remove a former employee’s access to Pointclickcare? You will contact the EHR Department via the contact information located on the Home page . Someone will respond to you with a username and temporary password. For a disabled employee you will receive a confirmation that the employee has been disabled.
8. Who do I contact if I forgot my password or need to reset my password? You must contact your facility nursing administration to reset your password. If they are not available you can also contact the EHR support department as listed above.